Question 1

The Commitment:

Accepted Answer

Mental health is an integral part of our overall well-being emotionally, relationally, and physically. Nurturing your mental and emotional health allows for greater life satisfaction, meaningful connections, and authentic living. Engaging in therapeutic work may not always feel good or easy as you work through the various aspects of your life. However, some people report feeling a sense of relief and freedom when they are able to release painful experiences and thoughts that have negatively impacted their lives. Therapy takes commitment, intentional effort, and consistency. It is personal and confidential, with exceptions required by law in cases of imminent harm to self or others, including vulnerable populations (e.g., children, elderly, and persons with disabilities) or the use of health insurance. Regardless of the type of service you select, you will get the most out of therapy if you are open, honest, and committed to doing the necessary work. Success and progress are often reported with active engagement and participation. Therapy is a valuable investment in discovering your best life.

Question 2

Session Length and Frequency:

Accepted Answer

The Legacy Center offers a comprehensive range of mental health services to support individuals in their journey toward improved mental and relational wellness.  A therapy session typically lasts for 45-55 minutes, with the exact length being determined based on the service, client's need, and goal for the session. The frequency of appointments may vary depending on the treatment plan established in collaboration with the therapist based on the presenting concerns, treatment goals, and the individual's emotional well-being and progress. Typically, clients attend sessions once a week at the beginning of their treatment to establish a strong therapeutic relationship and work on immediate concerns. As progress is made, the frequency of sessions may decrease to every other week or once a month. However, some clients may benefit from more frequent sessions, especially during times of crisis or significant life changes.

We understand that everyone's schedule and level of need are different, so we work with each client to create a personalized treatment plan that fits their specific circumstances and therapeutic outcome. Our team of highly skilled and compassionate clinicians is dedicated to providing collaborative, personalized, evidence-based care to meet the unique needs and progress of each client. Our goal is to create a safe environment to support your mental health journey toward holistic wellness, healing, and overall well-being.

Question 3

Self-pay or Insurance:

Accepted Answer

Our center accepts both Self-pay and select Texas Insurance plans (Aetna, BCBS, Cigna/Evernorth, United Health Care/Optum Only; We are Out-of-Network with All Ohio and Missouri and other Texas Insurance Plans not listed above; Medicaid and Medicare are NOT accepted; Licensed Professional Counselor Associates accept Self-pay ONLY). We kindly request that you contact your insurance provider to verify your specific mental health benefits and coverage, including out-of-network benefits, prior to scheduling. Many people inquire whether or not they should utilize their insurance for therapy. While every person has a different situation and financial need, here are some things to consider when making a decision. Insurance companies (i.e., managed care) place certain requirements and restrictions on your care, determining: (1) the number of sessions and frequency of visits, (2) in-network providers you can select from, (3) requiring clients to have a psychiatric diagnosis, (4) periodic audit or review of your treatment progress, (5) what is “medically necessary”, and/or (6) time limits for resolving your presenting concern(s). It is also possible that some therapeutic services, telehealth services, and diagnoses are not covered or allowed under certain insurance plans, and some plans have high deductibles, coinsurances, or out-of-pocket maximums before the insurance company will provide reimbursement. These limits and restrictions may challenge your ability to choose what is best for you and in the end may not serve to be as cost-effective as it originally seems. Self-pay may be the decision for you if, after considering the process of managed care, you would like to choose the therapist, determine in collaboration with your clinician the best journey for your goals, and are able to pay the full session fee upfront. A good faith estimate will be provided, as applicable by law. Out-of-Network Benefits: Texas, Ohio, and Missouri clients may choose to use their out-of-network mental health benefits, if available through their insurance plan. If your insurance plan has out-of-network benefits, your plan may reimburse you directly for a percentage of the full session fee, after the deductible is met. Services are provided on a self-pay basis, and we will provide you with a special receipt, known as a superbill, that you can submit to your insurance provider for possible reimbursement. Reimbursement is determined by your individual insurance plan; please contact your insurance provider before your appointment to verify your out-of-network mental health benefits and reimbursement amount. The Legacy Center, PLLC and associated clinicians are not responsible for out-of-network billing or reimbursements.

Question 4

Payment Options:

Accepted Answer

We accept cash and all major credit/debit cards (a processing fee will apply) – MasterCard, Visa, Discover, American Express, Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA) cards. Personal checks are not accepted. Payment in full is due at the start of service. Cash payments are due no later than 20 minutes before the start of service, and credit card payments are due at the time of service. A valid credit card must remain on file for all clients, regardless of your preferred method of payment. For additional information about payment methods, please contact our office.

Question 5

Telehealth:

Accepted Answer

Telehealth is simply the use of technology to provide virtual online therapeutic services. Virtual appointments are scheduled and conducted through a secure HIPAA-compliant platform with the use of your computer, tablet, or cellular phone. High-speed internet and a web camera are required for video conferencing appointments. Telehealth allows for a convenient method to access therapy and may present an efficient option based on time and location constraints. Please prepare to treat virtual appointments like an in-person appointment, free of all distractions to facilitate a conducive therapeutic experience. Distractions include, but are not limited to, social media, television, work meetings/emails, nail/hair salons, gyms, household or personal chores, or driving. Your provider may recommend rescheduling the appointment should your session not be distraction-free. We offer In-person and Telehealth services for the local Greater Houston area residents and Telehealth services for all residents throughout the State of Texas, Ohio, and Missouri with select clinicians. Evening and Saturday appointments are available with select clinicians for greater schedule flexibility.

Question 6

Cancellation Policy:

Accepted Answer

When you schedule an appointment, it is your appointment to keep, reschedule and/or cancel, when needed. Because this is valuable time reserved for you, if you are unable to attend your session, please be sure to cancel no later than 2pm the prior business day (i.e., before 2pm on Thursday for all Monday and Saturday appointments). You may cancel through the client portal or by calling the office. If you provide a cancellation notice after the requested time frame or do not attend your session, you will be charged the non-refundable full rate of service (plus the applicable processing fee). Keep in mind that the financial commitment is not just for services rendered, but for reserving a session that cannot be offered to someone else on short notice. Please remember that late cancellations and no-shows prevent others from receiving priceless life-saving therapeutic care. Thank you in advance for your consideration.

Frequently Asked Questions